FETCHZY CUSTOMER PROMISE
WHEN IT COMES TO CUSTOMER SERVICE, WE ARE RIGHT ONE STEP AHEAD.
Fetchzy business is centered around you, our customer. Our commitment is to provide you with a seamless and satisfying shopping experience from exploration to delivery and to ensure our service exceeds your expectations.
- OUR TEAM: Efficient, Knowledgeable and helpful at all times with enough staff to support.
- TIMELY DELIVERIES: On time in full, but if we can’t, we will let you know and offer a solution.
- OUR STOCKS: Product availability, if we don’t have, we will get it for you in 48 hours.
- OUR RETURNS: Our return policy is fair and simple for our customers to understand.
FAST, INSURED AND SECURED SHIPPING Fetchzy takes care of the entire logistics from our partner store to your doorstep including insurance, customs, and clearance, transparently for customers and sellers. We currently deliver to 190 countries and have a 24 Hours or within 1-2 day order processing time, plus a 7-15 day standard delivery time, depending on the destination.
SECURE SHOPPING Buying innovative products online requires trust. With Fetchzy you can confidently shop the most coveted and iconic items. As long as you order via Fetchzy’s secure checkout, your purchase will be fully protected. Fetchzy acts as an escrow between you and our partner boutique by using secure payment transactions. You simply transfer the money to an escrow account, where it safely remains until you have received your order. Only then will we send the money to our partners.
In the unlikely event that your items arrive damaged or are significantly different from its description, we guarantee to work with you and the partner boutique to reach a resolution that is acceptable to you, whether that be arranging for a return, a full refund, or a repair with a trusted restorer. Please inspect your order immediately upon delivery and contact us within 30 days if there are any issues.
FAST AND EFFECTIVE SUPPORT Our Customer Care team is available to assist you with your questions and provide any support you require. You can reach our Customer Care team at “Help & Contact us” or on our support number from “My Account“. Available Monday to Friday, 10am-9pm Saturday, 1pm-9pm EST (Monday to Friday, 7am-6pm Friday, 9am-6pm GMT). We will answer your query within 2 business days/48 hours. We are committed to handling any issues and we will refund any charges for deliveries/orders made in our error and will ensure you are updated every step of the way.
AUTHENTICITY GUARANTEED Authenticity is one of our core values and maintaining the high quality of our platform is our highest priority. We choose only the most promising partners who are experienced specialists in fashion, art, jewelry, watches, gadgets, fitness and interior to sell their items on Fetchzy. All partners are required to fill in a comprehensive service level agreement and are carefully vetted through an extensive approval process before they are allowed to sell on Fetchzy. Any partner that fails to meet our high standards is removed. Additionally, our product specialist team proactively evaluates selected items to ensure authenticity.
In the unlikely event that an item is not suitable, it is then returned to the seller; the order is canceled, and the purchase is refunded in full.